Privacy Policy

Effective Date: January 1, 2026

Information Collection

DraftHouse Climate Solutions Sdn Bhd ("we", "our", "us") collects personal information when you request a quotation, book a service appointment, or communicate with our team. The types of information we may collect include:

• Full name and contact details (phone number, email address, residential or business address)
• Property details relevant to air conditioning installation or servicing, such as floor area, number of rooms, and existing equipment specifications
• Payment and billing information, including bank transfer references and invoice records
• Communication records, including messages sent through our website contact form, WhatsApp, or email
• Technical data such as your IP address, browser type, and pages visited on our website

How We Use Your Data

We use the information we collect for the following purposes:

• To process and fulfil your service bookings, including installation, maintenance, and repair of air conditioning systems
• To prepare accurate quotations based on your property requirements and cooling needs
• To communicate with you regarding appointment scheduling, service updates, and follow-up care
• To issue invoices and process payments for completed work
• To improve our website functionality and customer experience
• To comply with applicable Malaysian laws and regulatory obligations

Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with trusted partners only when necessary to deliver our services, including equipment suppliers, subcontracted technicians operating under our supervision, and payment processing providers. All third parties are contractually required to handle your data in accordance with this policy and the Malaysian Personal Data Protection Act 2010 (PDPA).

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmitted online. Physical records, including job sheets and signed service agreements, are stored securely at our office premises in Kuala Lumpur with restricted access.

Cookies

Our website uses cookies to enhance your browsing experience and gather usage analytics. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete information
• Withdraw your consent to the processing of your data, subject to legal and contractual restrictions
• Request the deletion of your data where it is no longer required for the purpose it was collected

To exercise any of these rights, please contact us using the details below.

Contact

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

DraftHouse Climate Solutions Sdn Bhd
Email: [email protected]
Website: drafthouse.pro

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.