Frequently Asked Questions
Everything you need to know about our aircon services, scheduling and maintenance — all in one place.
Not automatically. Our technicians will first carry out a thorough diagnostic to pinpoint the issue. Once the root cause is identified, you will receive a separate quotation covering any parts or repair work required. This way, you only pay for what is actually needed.
For a single wall-mounted unit, a chemical service typically takes around 45 minutes. Each additional unit adds roughly 25 minutes to the total duration. So if you have three units, plan for about an hour and thirty-five minutes.
A basic clean on one unit usually wraps up within 15 minutes. Every additional unit adds approximately 15 minutes to the overall job. For example, servicing four units would take roughly one hour from start to finish.
We recommend scheduling a basic service every two to three months to keep your system running efficiently. A more thorough chemical cleaning should be done once every six months. Regular upkeep prevents major issues and keeps your energy bills in check.
We suggest booking one to two days in advance to secure your preferred time slot. During peak seasons, earlier booking helps ensure availability. For urgent situations, reach out and we will do our best to accommodate a same-day or next-day visit.
The refrigerant type is printed on the specification label attached to your outdoor condensing unit. Look for entries such as R410A, R32 or R22. If you cannot locate the label or the text has faded, feel free to share your unit model number with us and we will help you identify it.
Yes, we offer annual maintenance contracts for both homes and commercial premises. These packages bundle multiple service visits at a discounted rate and can be paid in convenient monthly instalments. Contact our team to tailor a plan that suits your property size and usage.
A leaking indoor unit is most commonly caused by a blocked or clogged condensate drain line. Switch the unit off, place a towel or container underneath to catch drips, and get in touch with us. Our technicians can clear the blockage and inspect the drainage system to prevent it from recurring.